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SHUT UP AND LISTEN


Ruslan Galba - January 3, 2020 - 0 comments

SHUT UP AND LISTEN

SHUT UP AND LISTEN 👊

Courtesy of @juju.branding

Sometimes we tend to always want to sell ourselves or our ideas to our clients.

There are a time and place for this, but before you do, LISTEN.

Practice being silent 😶

Silence is good. Let the client speak about their business problems. Their situation. Their pain points.

Be 100% present 💯

Write down keywords & insights that the client talks about and then reiterate those insights back to the client.

«It sounds to me like there are problems with X, is this correct?»

This shows the client that you are present and there is less room for misinterpretations and confusion down the line.

Patience

Patience.

Wait for it.

Wait for it.

Not just Yet.

Not just yet.

Okay.

Okay.

Repeat the key insights the client has provided.

Repeat the key insights the client has provided.

This shows you are present, and on the same page.

This shows you are present, and on the same page.

We tend to sell.

We tend to sell.

Instead of listen.

Instead of listen.

Bonus — 8 useful tools for everyday usage:

Kinsta — Premium WordPress Hosting for Everyone. Kinsta’s managed WordPress hosting service helps you take care of all your website needs.
Integromat — is a powerful automation tool that connects your apps and services to work smarter, not harder.
Webflow — all-in-one web design tool that allows users to design, build, and launch responsive websites visually.
Emailoctopus — an email marketing service for users of the cloud-based email-sending service Amazon SES. Its features include app integrations, blog automation, responsive templates, real-time analytics, and more.
Manychat — visual bot builder for Facebook Messenger with broadcasts, analytics, scheduled posting and many other features!
Crello — a free graphic design editor that helps create images for social media, print, and other web-based graphics.
Funnelytics — the best funnel mapping software available to marketers and entrepreneurs today.
FlowKit — allows designers to create frighteningly fast user flows within Sketch and Figma.

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