SHUT UP AND LISTEN 👊
Courtesy of @juju.branding
Sometimes we tend to always want to sell ourselves or our ideas to our clients.
There are a time and place for this, but before you do, LISTEN.
Practice being silent 😶
Silence is good. Let the client speak about their business problems. Their situation. Their pain points.
Be 100% present 💯
Write down keywords & insights that the client talks about and then reiterate those insights back to the client.
«It sounds to me like there are problems with X, is this correct?»
This shows the client that you are present and there is less room for misinterpretations and confusion down the line.
Wait for it.
Not just yet.
Repeat the key insights the client has provided.
This shows you are present, and on the same page.
We tend to sell.
Instead of listen.
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Funnelytics — the best funnel mapping software available to marketers and entrepreneurs today.
FlowKit — allows designers to create frighteningly fast user flows within Sketch and Figma.